Troubleshooting

General | Google Chrome | Mozilla Firefox | Microsoft Edge | Internet Explorer 11

General

Unable to Access Camera

Unable to Access Camera notification (click to enlarge)

This error means that Integrity Advocate is unable to access and use your camera in the browser you are using. There are a few reasons this could happen:

  1. You do not have a web camera attached to your device.
  2. Your camera is already in use by another browser or program.
  3. Your camera is being controlled or blocked by another program.

Google Chrome

Chrome Camera Sharing Interface (click to enlarge)

Authorize Camera

To authorize access to your camera in Chrome, follow these steps:

  • Locate and click on the camera icon (shown above) to the right of the browser address bar.
  • Click "Always allow https://integrityadvocate.com to access your camera".
  • Click "Done".
  • Reload the page you are on.

Multiple Cameras

If your device has more than one camera (such as some tablets and phones), you can change the camera used by Integrity Advocate in Chrome by following these steps:

  • Locate and click on the camera icon (shown above) to the right of the browser address bar.
  • Select the desired camera from the "Camera:" drop down control.
  • Click "Done".
  • Please note: In order to change the camera, you may need to reload the page you are on.

Mozilla Firefox

Firefox Camera Sharing Interface (click to enlarge)

Authorize Camera

To authorize access to your camera in Firefox, follow these steps:

  • Locate and click on the camera icon (shown above) in the upper left corner of the browser window.
  • Click "Share Selected Device".
  • Reload the page you are on.

Multiple Cameras

If your device has more than one camera (such as some tablets and phones), you can change the camera used by Integrity Advocate in Firefox by following these steps:

  • Locate and click on the camera icon (shown above) in the upper left corner of the browser window.
  • Select the desired camera from the "Camera to share:" drop down control.
  • Please note: In order to change the camera, you may need to reload the page you are on.

Microsoft Edge

Multiple Cameras

Unfortunately, Microsoft Edge does not support switching cameras in browser at this time. If you need to switch to a different camera, we recommend using a different browser, such as Chrome or Firefox. If that is not possible, you can try the following:

  • Press the Windows key + X.
  • Select "Control Panel".
  • Click on "Devices and Printers".
  • Locate and right-click on the camera you wish to use as default.
  • Click on "Set this device as default".

Alternatively, you can try disabling the other camera using the following steps:

  • Press the Windows key + X.
  • Select "Device Manager".
  • Click "Imaging Devices".
  • Locate and right-click on the camera you wish to disable.
  • Click "Disable".

Internet Explorer 11

Please note: Integrity Advocate cares about the security of your data and does not work on Internet Explorer lower than the version currently supported by Microsoft. If you use Internet Explorer, you must use version 11 and have Adobe Flash installed on your device.

IE 11/Adobe Flash Camera Sharing Interface (click to enlarge)

Multiple Cameras

If your device has more than one camera (such as some tablets and phones), you can change the camera used by Integrity Advocate in Internet Explorer 11 by following these steps:

  • Right-click on the Flash video player area (shown above) and select "Settings".
  • Click the camera icon (the far right one shown above).
  • Select the desired camera from the drop down control.
Basic Standard Full
Service ID Verification Only ID Verification & Biometric-Assisted Proctoring* ID Verification & Full Proctoring
Normal Application Online forms and non-critical/non-regulatory training & testing Critical/regulatory online training & testing Critical/regulatory online training & testing
Per-participant Fee $3.50 $5.00 $10.00
First 60 Minutes** N/A Included Included
Subsequent 30 minute blocks** N/A $0.50 per participant $0.50 per participant
Storage*** Included Included Included
* Biometric-Assisted proctoring uses facial recognition and optical character recognition algorithms to automate the proctoring process. Human reviewers are involved only when established confidence levels have not been achieved.

** As individual completion times will vary the time selected is based on average completion times.

*** Media capturing a user's image and any rules violations are kept for a minimum of of two years. Media of government issued ID shown and rule compliant participation are deleted within 24 hours of an invigilator's review.