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No video? Pick your browser below and follow the steps!

Chrome Settings

Before starting your exam or assessment, click the lock icon in the URL/address bar and select “Site Settings.”
In the settings tab that opens, make sure the following permissions are set to “Allow”: Camera, Microphone, Flash, Pop-ups and Redirects.
Return to the exam/assessment page. If you see a message below the URL/address bar asking you to reload the page, click the blue “Reload” button. Then, launch your exam or assessment.

Chrome Settings macOS

Before launching the exam/assessment, open System Settings by clicking on the Apple Icon.
Select Privacy & Security from the left bar list, then select Screen Recording
Under Screen Recording, toggle on Google Chrome.

Note: You will need to enter your password to unlock Screen Recording
When prompted, click Quit & Reopen. The change will not take effect and you will not be able to share your screen until you quit and restart your browser (Applicable when Chrome is open/running while doing this troubleshooting)

Firefox Settings

Before starting your exam or assessment, click the lock icon in the URL/address bar and select “Connection Secure.”
Click on “More Information.”
In the “Permissions” tab, allow the following: Open Pop-up Windows, Use the Camera and Use the Microphone.
If the “Use Default” box is checked, uncheck it before selecting “Allow.”
Launch the exam/assessment

Safari Settings

Click the camera icon on the left side of the URL bar to check if your browser has access to your camera and microphone.
Use the drop-down menu to select “Allow” or “Always Allow” to grant permission.

Microsoft Edge Settings

Click the three dots in your Edge browser and select “Settings.”
Go to “Cookies and site permissions.”
Select “Camera,” “Microphone” and “Pop-ups and redirects,” then adjust the settings as needed to match the instructions below.

Opera Settings

Go to “Settings” in your Opera browser.
In the left sidebar, click “Advanced” and then select “Privacy & security.”
Under “Privacy and security,” click “Site settings.”
Adjust the settings for “Camera,” “Microphone” and “Pop-ups and Redirects” to allow the site to request access.
If you have more than one camera connected, you can select your default camera from the dropdown menu.
Set the permissions as shown below.

Android Settings

Tap the Site Permission Icon at the top left corner of the page.
Select the permission setting that says “Access your camera.”
Tap “Allow,” then return to the home screen. Your camera access should now be enabled.

iOS

Open the Settings app on your iOS device and select “Safari.”
Toggle the switch next to “Camera and Microphone Access” to turn it on.

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What should I do if the name on my session doesn’t match the name on my account?

Let’s get that updated! To keep everything secure, the name on your session needs to match the name on your ID. If there’s a mismatch, just reach out to your activity provider to update your account details. You can find their contact information on their website.

How do I resubmit my ID if I need to?

If you’re asked to resubmit your ID, you’ll get an email titled “Action: Resubmission Required.” Here’s what to do based on the issue:

Blurry ID? Try using your smartphone instead of a computer for a sharper image. Open the email on your phone, and when resubmitting, make sure your first photo is of you and your second photo clearly shows your ID with your name and face visible.
Missing ID photo? If we didn’t receive a picture of your ID, resubmit one by holding your ID up to your camera (not on a screen) and making sure it’s easy to read.
ID too far away? Hold your ID closer to the camera so the details are crystal clear.

What is an Admin Code, and do I need one?

How do I complete a Room Scan?

Room scans help keep assessments fair for everyone, and they’re easy to do! Just follow these steps:

Set up your space: Make sure your desk or table is clear of anything you’re not allowed to use—things like smart devices, notes, and non-transparent containers.
Do your first scan (30 seconds): Slowly rotate your camera in a full 360-degree view, making sure all four walls, from floor to ceiling, are visible.
Do your second scan (30 seconds): Focus on your desk or workspace and make sure it’s completely clear.

Once you’ve finished both scans, hang tight while a reviewer checks everything. If your scan is approved, you’re good to go. If not, you’ll be asked to redo it. Repeated failures may result in removal from the activity, meaning you’ll need to contact your activity provider for re-access.

How do I allow browser permissions to use my camera and microphone in Chrome?

1. Before launching the exam/assessment, click the lock icon inside the URL/Address bar and go to Site Settings
How do I allow browser permissions to use my camera and microphone in Chrome? 01

2. Settings Tab will open. Make sure to Allow permission for Camera, Microphone, Flash, Pop-ups and Redirect

How do I allow browser permissions to use my camera and microphone in Chrome? 03

How do I allow browser permissions to use my camera and microphone in Chrome? 03

3. Go back to the exam/assessment page. Below the URL/Address bar, there’s a message that says reload your page. Click on the blue Reload button. Launch the exam/assessment.
How do I allow browser permissions to use my camera and microphone in Chrome? 02

How do I allow browser permissions to use my camera and microphone in Chrome? 02

I am getting the message "You are using an insecure browser or operating system." What do I do?

This indicates you are using either an out-of-date browser (e.g., Internet Explorer, Safari), and/or operating system (e.g., Windows 7, High Sierra).

Please update your operating system and/or change/update your browser to continue.

You can also try using a different device.

Visit our Support Center for more information.

What do I do if I need technical support during the exam?

What operating systems/browsers support Full Screen Monitoring functionality?

Integrity Advocate works on the following operating systems and browsers with camera/ microphone access. This feature does NOT extent to mobile devices. Our system will automatically restrict devices that cannot facilitate selective desktop capture.
Prior to starting your exam or assessment, please review your rules carefully.

What operating systems/browsers support Integrity Advocate?

What operating systems/browsers support Integrity Advocate?
Integrity Advocate works on the following operating systems and browsers with camera/ microphone access.
Prior to starting your exam or assessment, please review your rules carefully.
Our system will automatically restrict devices that cannot facilitate selective desktop capture.

What operating systems/browsers support Integrity Lock?

Integrity Lock works on Google Chrome and Edge browsers and can be used on the following operating systems:

Windows (10+)
MacOS (10.11+)
Linux
Chromebooks

Not available on mobile devices such as iPads, iPhones or Androids, etc.
Integrity Lock restricts the use of multiple monitors as shown below.

Integrity Advocate_What operating systems/browsers support Integrity Lock?

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