If you are not seeing a video feed in your browser, there may be a problem with the browser's permission to use your camera. To commence with the session, you need to allow the browser permission to use your camera and microphone on a new site.
The primary way your information is protected is by deleting it as soon as it is no longer required. Your ID and all media not required to support a potential violation and/or a single user image is deleted within 24 hours.