Understanding your proctoring technology

Exams are already stressful. Proctored exams shouldn’t cause more stress just because they’re online.

The good news is, the Integrity Advocate proctoring service is seamless, privacy compliant, and non-invasive.

On this page, you’ll find everything you need to prepare for your upcoming proctored learning event.

Important Reminders

Before starting the exam, make sure you remove everything from your desk and surroundings. This includes notes, books, electronic devices, distractions, etc.
You must ensure that you are in a private space with no one else present.
This is a CLOSED BOOK exam. This means your focus should always be on the computer screen. Any deviations will be shared with My Food Service License and can result in an exam violation.
Please ensure you have a piece of Government Issued Photo ID ready when you start the exam.

Experience proctoring like a pro.

Get a feel for how our monitoring technology works. You’ll be prompted to grant camera access, snap a quick photo and show your approved ID—just like the real deal.

And please, try it out as many times as you like! We won’t record, collect, or store any of your data during this demo.

START UP YOUR DEMO

Top support questions

What operating systems/browsers support Integrity Lock?

Integrity Lock works on Google Chrome and Edge browsers and can be used on the following operating systems:

Windows (10+)
MacOS (10.11+)
Linux
Chromebooks

Not available on mobile devices such as iPads, iPhones or Androids, etc.
Integrity Lock restricts the use of multiple monitors as shown below.

Integrity Advocate_What operating systems/browsers support Integrity Lock?

How do I allow browser permissions to use my camera and microphone in Chrome?

1. Before launching the exam/assessment, click the lock icon inside the URL/Address bar and go to Site Settings

2. Settings Tab will open. Make sure to Allow permission for Camera, Microphone, Flash, Pop-ups and Redirect

How do I allow browser permissions to use my camera and microphone in Chrome? 03

How do I allow browser permissions to use my camera and microphone in Chrome? 03

3. Go back to the exam/assessment page. Below the URL/Address bar, there’s a message that says reload your page. Click on the blue Reload button. Launch the exam/assessment.

How do I allow browser permissions to use my camera and microphone in Chrome? 02

What do I do if I need technical support during the exam?

I am getting the message "You are using an insecure browser or operating system." What do I do?

This indicates you are using either an out-of-date browser (e.g., Internet Explorer, Safari), and/or operating system (e.g., Windows 7, High Sierra).

Please update your operating system and/or change/update your browser to continue.

You can also try using a different device.

Visit our Support Center for more information.

More about online participation monitoring & exam proctoring

Human judgement matters

We don’t rely on inherently biased algorithms

Real decisions. Real accountability.

We never let technology decide compliance. Real human reviewers make every call—just like an instructor in a classroom—based on their own observations.

Eyes off, privacy on

We don’t “watch” you while you complete

We respect your space, always

No one watches you during your event. A single reviewer checks footage afterward. As long as you follow the rules, only your photo is retained.

Help around the clock

24/7 Live Customer Support

Your team, your timeline

Our team is available to support your learners all day, every day, with a comprehensive self-serve knowledge base and 24-hour live chat, email and phone support.

Learn more about us.

Want to know why we’re trusted?

Learner privacy. Assessment integrity. Regulatory compliance. Industry-leading support. We make it all happen without cutting corners.

Visit our site